Contact Roselyva

Thank you for visiting Roselyva.

If you have questions about our products, an order, shipping, delivery, returns, refunds, payments, or the use of our website, please contact our customer support team.

Customer Support

Email: support@roselyva.com
Telephone: +86 15535100864
Website: roselyva.com

We aim to review customer enquiries as soon as reasonably possible during normal business operations.

Order Support

If you are contacting us about an existing order, please provide:

• Your order number;
• The name used when placing the order;
• The email address associated with the order;
• A clear description of your question or issue.

If you received a damaged, defective, or incorrect product, please also provide clear photographs of the product, packaging, and shipping label where reasonably available.

This information helps us review the issue and provide appropriate assistance.

Order Changes and Cancellations

If you need to request an order change or cancellation, please contact us as soon as possible.

We will try to assist before the order enters fulfillment or is dispatched. Once an order has been processed or handed to a shipping carrier, we may no longer be able to make changes or cancel the shipment.

Any mandatory consumer cancellation rights that apply under local law remain unaffected.

Returns

Please contact support@roselyva.com before sending a return.

We will provide return instructions and, where applicable, the correct return destination.

Please do not send products to our registered company address, the sender address printed on the parcel, or another warehouse unless we have specifically instructed you to use that address.

For full details, please review our Return & Refund Policy.

Privacy and Security

Please do not send the following information by email:

Full payment card numbers, card security codes, account passwords, one-time verification codes, or other sensitive authentication information.

Roselyva customer support will not ask you to send your complete payment card credentials by email.

Business Information

Store: Roselyva
Operated by: Shanxi Liu Shuiming Technology Co., Ltd.
Email: support@roselyva.com
Telephone: +86 15535100864

Business Address:
Room 1124, Unit 41, Building 36,
Taitie Bailongyuan, Honggou Road,
Yingze Subdistrict, Yingze District,
Taiyuan City, Shanxi Province, China