Shipping Policy
Shipping & Delivery Policy
Last Updated: September 17, 2026
This Shipping & Delivery Policy applies to orders placed through roselyva.com, operated by Shanxi Liu Shuiming Technology Co., Ltd.
1. Shipping Availability
Roselyva accepts orders for destinations supported by our checkout and available shipping services.
Shipping availability can vary depending on:
Destination, product, carrier availability, fulfillment arrangements, and applicable shipping restrictions.
The presence of a country or currency in our website selector does not guarantee that every product can be shipped to every address in that country or region.
The shipping options available for your specific address will be displayed during checkout.
2. Order Processing
Orders begin processing after successful payment authorization and completion of any necessary order verification.
Processing refers to the period required to confirm, prepare, and hand the order to the applicable shipping provider.
Any processing estimate displayed during checkout, on the applicable product page, or in your order confirmation applies to that order.
Business days generally exclude weekends and applicable public holidays.
If an unexpected fulfillment issue prevents us from processing your order within the applicable estimated timeframe, we may contact you with updated information and any cancellation or refund options required by applicable law.
3. Estimated Delivery Time
Delivery time generally consists of:
Processing time — the time required to prepare your order before dispatch.
Transit time — the time required by the shipping carrier to transport the parcel to your destination.
The estimated delivery information applicable to your destination will be displayed during checkout and/or communicated in your order confirmation where available.
Delivery estimates are not guaranteed delivery dates unless we specifically state otherwise.
Actual delivery may be affected by factors including:
Customs procedures, carrier congestion, public holidays, severe weather, remote destinations, local delivery disruptions, security checks, and incomplete or incorrect delivery information.
Roselyva does not represent that one fixed delivery time applies to all customers or destinations.
4. Shipping Charges
Available shipping methods and applicable shipping charges will be displayed during checkout before payment is completed.
Charges may vary depending on:
Destination, product quantity, parcel characteristics, carrier, and available delivery method.
Where a free-shipping promotion is offered, the conditions applicable to that promotion will be disclosed with the offer or during checkout.
Free shipping does not automatically include return shipping, customs duties, import charges, or optional upgraded delivery services.
5. Tracking
Where tracking is available, shipment or tracking information will normally be provided after dispatch.
Tracking information may not appear immediately because the shipping carrier may require additional time to register the first scan.
If tracking has not updated for an unusually long period, or your parcel appears materially delayed, please contact:
Please include your order number.
6. Delivery Address
Customers are responsible for reviewing the delivery address before completing an order.
If you notice an address error after placing an order, contact us immediately.
We will try to assist before dispatch, but we cannot guarantee an address change after the order has entered fulfillment or has been handed to the shipping carrier.
Roselyva is not responsible for delays solely caused by inaccurate or incomplete address information provided by the customer, except where applicable law provides otherwise.
7. Customs, Duties and Import Taxes
International shipments may be subject to customs procedures, import taxes, duties, or other charges imposed by the destination country or region.
Where such amounts are collected by Roselyva during checkout, they will be shown before payment is completed.
Where they are not collected by Roselyva, customs authorities or the delivery carrier may require payment directly from the recipient.
Customers are responsible for providing information reasonably required for lawful customs clearance.
8. Delayed Shipments
Carrier delays can occasionally occur after an order has been dispatched.
If your shipment is significantly delayed beyond the estimate supplied for your order, please contact us.
We will review the available tracking information and, where appropriate, assist with a carrier enquiry.
9. Lost or Missing Parcels
If tracking indicates a delivery problem or you believe your parcel may be lost, contact support@roselyva.com with your order number.
We may need to confirm shipment details and investigate the matter with the applicable carrier.
Where the circumstances require a replacement, refund, or other remedy under applicable law or our order terms, we will provide the appropriate remedy.
10. Damaged Parcels
If a parcel arrives visibly damaged, please photograph the packaging and product where reasonably possible and contact us promptly.
Please include:
Your order number, a description of the issue, and photographs of the product, packaging, and shipping label where available.
11. Returns
Shipping and delivery addresses are not automatically return addresses.
Our registered company address and any sender address printed on the parcel may not be authorized to process returns.
Before sending an item back, please review our Return & Refund Policy and contact support@roselyva.com for return instructions.
12. Contact Information
Store: Roselyva
Operated by: Shanxi Liu Shuiming Technology Co., Ltd.
Email: support@roselyva.com
Telephone: +86 15535100864
Business Address:
Room 1124, Unit 41, Building 36,
Taitie Bailongyuan, Honggou Road,
Yingze Subdistrict, Yingze District,
Taiyuan City, Shanxi Province, China