Privacy Policy
Privacy Policy
Last Updated: September 17, 2026
This Privacy Policy describes how Shanxi Liu Shuiming Technology Co., Ltd., operating Roselyva through https://roselyva.com/ (“Roselyva,” “we,” “us,” or “our”), collects, uses, shares, and protects personal information when you visit our website, purchase products, communicate with us, or otherwise interact with our services.
1. Personal Information We Collect
Depending on how you interact with Roselyva, we may process information including:
Contact and identity information, such as your name, email address, telephone number, billing address, and delivery address.
Order information, such as products ordered, quantities, prices, order number, payment status, delivery information, returns, refunds, and transaction records.
Account information, if customer account features are available, including account details, saved preferences, and account activity.
Customer communications, including emails, enquiries, feedback, reviews, and information you provide when asking for help with an order.
Technical and usage information, such as IP address, browser type, device characteristics, cookie identifiers, approximate location derived from technical information, pages viewed, referral information, and interactions with our website.
We may receive information directly from you as well as from service providers involved in operating the store, processing payments, fulfilling orders, providing website functionality, preventing fraud, or delivering products.
2. How We Use Personal Information
We may use personal information to:
- Process and fulfill orders;
- Verify payments and help prevent fraudulent transactions;
- Arrange shipment and delivery;
- Provide order, shipping, return, and refund updates;
- Respond to customer service enquiries;
- Maintain customer accounts and preferences;
- Operate, secure, troubleshoot, and improve our website;
- Maintain required accounting, tax, and business records;
- Protect customers, Roselyva, and our service providers from fraud or misuse;
- Comply with legal and regulatory obligations;
- Send marketing communications where permitted and, when legally required, with your consent;
- Measure the performance of our website, advertising, and marketing where permitted.
Where applicable law requires a legal basis, processing may rely on performance of a contract, compliance with legal obligations, legitimate interests, or your consent, depending on the activity and jurisdiction.
3. Shopify and Service Providers
Roselyva is operated using Shopify's ecommerce infrastructure.
Information may therefore be processed by Shopify and by service providers that assist us with services such as website hosting, checkout, payment processing, analytics, fraud prevention, communications, fulfillment, shipping, and customer support.
These providers receive information only as reasonably necessary for the services they perform or as otherwise permitted by applicable law.
Payment information may be processed directly by the payment provider you select. Roselyva does not need to receive or store your complete card security credentials in order to provide customer service.
4. Cookies and Similar Technologies
Our website may use cookies, pixels, local storage, and similar technologies.
These technologies can be used to keep your shopping cart functioning, remember preferences, support login or checkout, prevent fraud, measure website activity, and, where enabled, support advertising or analytics.
Where applicable law requires consent for optional cookies or advertising technologies, we will seek that consent before using them.
You may also be able to manage certain preferences through your browser or through privacy controls provided on our website.
Blocking essential cookies may prevent some website functions, including shopping cart and checkout features, from working correctly.
5. Marketing
Where permitted by law, we may send marketing messages concerning Roselyva products, promotions, or store news.
Where consent is required, marketing will be sent only after the appropriate consent has been obtained.
You can unsubscribe from marketing emails using the unsubscribe link included in the message or by contacting support@roselyva.com.
Unsubscribing from promotional emails does not prevent us from sending necessary transactional messages relating to an order, shipment, payment, return, or refund.
6. Sharing of Personal Information
We may disclose relevant personal information to service providers involved in:
- Ecommerce hosting and website functionality;
- Payment processing;
- Order fulfillment and warehousing;
- Shipping and delivery;
- Fraud detection and security;
- Customer communications;
- Analytics and advertising, where permitted;
- Professional, accounting, legal, or compliance services.
We may also disclose information when required by law, court order, regulatory requirement, or where reasonably necessary to establish, exercise, or defend legal rights.
If our business or relevant assets are reorganized, acquired, or transferred, information may be transferred as part of that transaction subject to applicable legal protections.
7. International Processing
Because Roselyva operates internationally and uses service providers located in different countries, personal information may be processed outside the country where you live.
Where required, appropriate safeguards will be used for international transfers of personal information.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, providing customer service, maintaining business and tax records, resolving disputes, preventing fraud, and complying with legal obligations.
Retention periods therefore vary depending on the type of information and applicable law.
9. Security
We use reasonable administrative, organizational, and technical measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
No internet transmission or storage system can be guaranteed to be completely secure. Customers should therefore protect their passwords and account credentials and should not send sensitive payment credentials through ordinary customer-support email.
10. Your Privacy Rights
Depending on where you live, applicable law may provide rights relating to your personal information, including rights to:
- Request access to personal information;
- Request correction of inaccurate information;
- Request deletion;
- Receive a portable copy of certain information;
- Restrict or object to certain processing;
- Withdraw consent where processing relies on consent;
- Opt out of certain targeted advertising, sale, or sharing of personal information where those concepts apply under local law;
- Appeal certain privacy decisions where applicable.
You may submit a privacy request by emailing support@roselyva.com with the subject line “Privacy Request.”
We may need to verify your identity before completing certain requests.
Where available, you may also use the Your Privacy Choices link on our website to manage relevant advertising or data-sharing preferences.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
11. Children
Roselyva is intended for general online shopping by persons who can legally enter into a purchase transaction.
We do not knowingly seek to collect personal information directly from children below the minimum age protected by applicable privacy law.
A parent or guardian who believes a child has provided personal information may contact us so that we can investigate the request.
12. Third-Party Websites
Our website may contain links to websites or services controlled by third parties.
Their privacy practices are governed by their own policies. We recommend reviewing the relevant privacy notice before providing information to an external service.
13. Changes to This Policy
We may update this Privacy Policy when our services, business practices, technology, or legal obligations change.
The updated version will be posted on this page with a revised “Last Updated” date. Where additional notice or consent is legally required, we will provide it.
14. Contact Us
Shanxi Liu Shuiming Technology Co., Ltd.
Store: Roselyva
Website: https://roselyva.com/
Email: support@roselyva.com
Telephone: +86 15535100864
Address: Room 1124, Unit 41, Building 36, Taitie Bailongyuan, Honggou Road, Yingze Subdistrict, Yingze District, Taiyuan City, Shanxi Province, China