FAQs
Frequently Asked Questions
What is Roselyva?
Roselyva is an online store operated by Shanxi Liu Shuiming Technology Co., Ltd.
Our current product range primarily focuses on hair styling and related beauty products.
You can find information about each product, available purchase options, and current pricing on the applicable product page.
How do I place an order?
Select the product and available purchase option you would like, add it to your cart, and proceed to checkout.
Before submitting your order, please review your:
Product selection, quantity, delivery address, contact information, shipping option, and total amount.
The final price and any applicable shipping charges or taxes collected by us will be shown during checkout before payment is completed.
What payment methods do you accept?
Available payment methods are displayed during checkout.
Payment options may vary depending on your location, currency, device, and the payment services available for your order.
Orders are subject to successful payment authorization and any security or fraud-prevention checks carried out by the applicable payment provider.
Can I change or cancel my order?
Please contact support@roselyva.com as soon as possible.
We will try to accommodate changes or cancellation requests before an order enters fulfillment or is dispatched.
Once an order has been processed or shipped, changes or cancellation may no longer be possible.
Mandatory cancellation rights available under applicable consumer law are not affected.
Where does Roselyva ship?
Shipping availability depends on your delivery destination, the product being ordered, carrier availability, and fulfillment arrangements.
The destinations and delivery methods available for your specific order will be shown during checkout.
The presence of a country or currency in our website selector does not necessarily mean that every product can be shipped to every address in that location.
How long will my order take to arrive?
Estimated delivery information applicable to your order will be shown during checkout and/or provided in your order confirmation where available.
Delivery consists of both order processing and carrier transit time.
Actual delivery can be affected by the destination, shipping service, customs processing, public holidays, carrier delays, severe weather, remote-area delivery, or incorrect address information.
Roselyva does not represent one universal delivery time as applying to every destination.
If your shipment appears materially delayed, please contact support@roselyva.com.
Will I receive tracking information?
Where tracking is available for your shipping method, tracking details will normally be provided after your order has been dispatched.
Tracking may not update immediately after shipment because the carrier may need time to register the first scan.
If your tracking has not updated for an unusually long period, please contact us with your order number.
How much does shipping cost?
Available shipping methods and shipping charges are displayed during checkout before you submit your order.
Shipping costs may vary according to destination, order contents, carrier, and available delivery service.
Where a free-shipping offer is available, any conditions applying to that offer will be displayed with the promotion or during checkout.
Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, or other government charges depending on the destination.
Where Roselyva collects applicable taxes or charges during checkout, they will be shown as part of the order total.
Where charges are not collected by Roselyva, local customs authorities or the delivery carrier may require payment from the recipient.
What should I do if I entered the wrong shipping address?
Contact support@roselyva.com as soon as possible.
If your order has not yet entered fulfillment, we will try to correct the address.
Once the parcel has been dispatched, we cannot guarantee that the delivery address can be changed.
Please carefully review your shipping address before submitting your order.
Can I return an item?
Eligible products may be returned in accordance with our Return & Refund Policy.
For voluntary change-of-mind returns, products generally need to remain unused, unopened where hygiene considerations apply, and in their original condition.
Different rules may apply where a product is damaged, defective, incorrect, or materially different from its description.
Mandatory consumer rights remain unaffected.
What should I do if my product arrives damaged or incorrect?
Please contact support@roselyva.com promptly.
Include your order number and, where reasonably available, photographs showing:
The product, the issue, the outer packaging, and the shipping label.
We will review the information and provide the appropriate remedy in accordance with our policies and applicable consumer law.
Can I return an item to the address printed on the parcel?
Not unless Roselyva specifically instructs you to do so.
The address printed on a shipping parcel may belong to a fulfillment facility, logistics provider, carrier, or another operational location that is not authorized to process customer returns.
Please contact us before returning an item.
Are product results guaranteed?
No.
Hair type, hair condition, styling technique, amount applied, humidity, and other factors can affect styling results.
Product descriptions explain the intended purpose and characteristics of the product, but individual results may vary.
How can I contact Roselyva?
Email: support@roselyva.com
Telephone: +86 15535100864
Roselyva is operated by:
Shanxi Liu Shuiming Technology Co., Ltd.